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Effective Date: 01.01.2025<\/p>\n
Casa Meline, located at Meline 2, 51514 Dobrinj, Croatia, VAT ID: 45616411189, is the data controller operating the website under the domains casameline.hr and casameline.eu. This policy explains in a clear and understandable way how we collect, use, and protect your personal data when you visit our site, make a reservation, or contact us.<\/p>\n
During your use of our website, we may collect various types of data depending on how you interact with us and use the site:<\/p>\n
– Browsing data \u2013 When you visit casameline.hr or casameline.eu, we automatically log technical information such as browser type, language, visit time, and pages viewed. This data is collected through Google Analytics 4 with your consent. The server logs your IP address at the system level, but it is not visible in Google Analytics 4.<\/p>\n
– Data you provide \u2013 When you fill in the contact form or get in touch with us, you may provide your name, surname, email address, and phone number. With your explicit consent, this information is encrypted using the SHA-256 algorithm before being stored, ensuring it cannot be read before being shared with third parties.<\/p>\n
– Reservation data \u2013 When you make a booking inquiry or reservation via our site, your data is processed through our specialized system, Rentl.io. You are redirected to the rentl.io domain, which records data necessary for your reservation: name, contact details, dates of stay, number of guests, special requests, credit card info, and other relevant information. Rentl.io processes this data solely for the purpose of managing and confirming your reservation.<\/p>\n
– Phone call data \u2013 If you call us, we may record your phone number and basic call details.<\/p>\n
We process your data based on various legal grounds and always for clearly defined purposes:<\/p>\n
– Communication and services \u2013 Data you provide through forms or calls is used to respond to inquiries, provide requested information, and support you regarding our products and services. This is based on your request or our legitimate interest in maintaining business communication.<\/p>\n
– Booking management \u2013 Data entered during the reservation process is used exclusively for handling, confirming, and managing your booking. This includes booking confirmation, arrival reminders, communication about changes, and services during your stay. This processing is based on the performance of the contract.<\/p>\n
– Website analysis and improvements \u2013 We use browsing data to understand how users interact with the site, what content is most viewed, and where improvements can be made. Advanced analytics is only performed with your consent.<\/p>\n
– Personalized advertising \u2013 With your explicit consent, we may use hashed versions of your contact details to show relevant ads on Google platforms. Real data is never shared directly.<\/p>\n
– Client relationship management \u2013 All interactions are recorded in Rentl.io and a locally stored Excel file for personalized service. This includes history of inquiries, purchases, and preferences.<\/p>\n
– Phone support \u2013 We may record phone call details (number, time, duration) to follow up on missed calls.<\/p>\n
– Security and fraud prevention \u2013 We may use your data to protect our site and users from fraudulent activity, unauthorized access, or unusual patterns. Our team may contact you to confirm identity in such cases.<\/p>\n
– Legal obligations \u2013 In certain cases, we must retain and process your data due to legal requirements (taxes, accounting, legal orders).<\/p>\n
– Statistics and reporting \u2013 We create aggregated, pseudonymized, and anonymized reports that cannot be linked back to individuals.<\/p>\n
We use cookies and similar technologies through Google Tag Manager. This includes Google Analytics 4 and Google Ads tracking pixels.<\/p>\n
All technologies comply with Google Consent Mode v2 and GDPR. No tracking is activated without your explicit consent. You can choose to accept only essential cookies or include analytics and marketing ones.<\/p>\n
Changing Consent Preferences \u2013 You can change your cookie consent at any time via the settings on our website. Changes apply from that point onward and do not affect data previously collected.<\/p>\n
We use Cookiebot to manage cookie consent.<\/p>\n
For more on cookies, see our Cookie Policy.<\/p>\n
Sharing Data with Third Parties<\/p>\n
Your data is stored in the following systems:<\/p>\n
– Rentl.io \u2013 reservation management
– Google services \u2013 analytics and advertising (only with consent)<\/p>\n
We never sell your data. We share it only with partners under strict data protection contracts.<\/p>\n
Under the GDPR, you have the right to:<\/p>\n
– Access your data
– Correct inaccurate data
– Request deletion
– Restrict processing
– Transfer data
– Withdraw consent at any time
– Object to processing<\/p>\n
To exercise your rights, contact our Data Protection Officer at info@casameline.hr.<\/p>\n
Our site is not intended for individuals under 16. We do not knowingly collect data about children. If you believe a child has submitted data, contact us so we can delete it.<\/p>\n
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and access limited to authorized personnel. Sensitive data is stored with additional protection.<\/p>\n
We retain your data only as long as needed for stated purposes:<\/p>\n
– Browsing data: 26 months
– Contact data: while you actively use our services or until consent is withdrawn
– Call data: as required by law<\/p>\n
We may update this policy occasionally. Changes will be posted on this page with the new effective date.<\/p>\n
For any data protection inquiries, contact:<\/p>\n
Email: info@casameline.hr
Postal address: Casa Meline, Meline 2, 51514 Dobrinj, Croatia<\/p>\n
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\u00a0 Privacy Policy and Cookie Policy Effective Date: 01.01.2025 About Us and This Policy Casa Meline, located at Meline 2, 51514 Dobrinj, Croatia, VAT ID: 45616411189, is the data controller operating the website under the domains casameline.hr and casameline.eu. This policy explains in a clear and understandable way how we collect, use, and protect your […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"Effective Date: 01.01.2025\r\n