Privacy Policy and Cookie Policy

Effective Date: 01.01.2025

About Us and This Policy

Casa Meline, located at Meline 2, 51514 Dobrinj, Croatia, VAT ID: 45616411189, is the data controller operating the website under the domains casameline.hr and casameline.eu. This policy explains in a clear and understandable way how we collect, use, and protect your personal data when you visit our site, make a reservation, or contact us.

What Data We Collect

During your use of our website, we may collect various types of data depending on how you interact with us and use the site:

– Browsing data – When you visit casameline.hr or casameline.eu, we automatically log technical information such as browser type, language, visit time, and pages viewed. This data is collected through Google Analytics 4 with your consent. The server logs your IP address at the system level, but it is not visible in Google Analytics 4.

– Data you provide – When you fill in the contact form or get in touch with us, you may provide your name, surname, email address, and phone number. With your explicit consent, this information is encrypted using the SHA-256 algorithm before being stored, ensuring it cannot be read before being shared with third parties.

– Reservation data – When you make a booking inquiry or reservation via our site, your data is processed through our specialized system, Rentl.io. You are redirected to the rentl.io domain, which records data necessary for your reservation: name, contact details, dates of stay, number of guests, special requests, credit card info, and other relevant information. Rentl.io processes this data solely for the purpose of managing and confirming your reservation.

– Phone call data – If you call us, we may record your phone number and basic call details.

How We Use Your Data

We process your data based on various legal grounds and always for clearly defined purposes:

– Communication and services – Data you provide through forms or calls is used to respond to inquiries, provide requested information, and support you regarding our products and services. This is based on your request or our legitimate interest in maintaining business communication.

– Booking management – Data entered during the reservation process is used exclusively for handling, confirming, and managing your booking. This includes booking confirmation, arrival reminders, communication about changes, and services during your stay. This processing is based on the performance of the contract.

– Website analysis and improvements – We use browsing data to understand how users interact with the site, what content is most viewed, and where improvements can be made. Advanced analytics is only performed with your consent.

– Personalized advertising – With your explicit consent, we may use hashed versions of your contact details to show relevant ads on Google platforms. Real data is never shared directly.

– Client relationship management – All interactions are recorded in Rentl.io and a locally stored Excel file for personalized service. This includes history of inquiries, purchases, and preferences.

– Phone support – We may record phone call details (number, time, duration) to follow up on missed calls.

– Security and fraud prevention – We may use your data to protect our site and users from fraudulent activity, unauthorized access, or unusual patterns. Our team may contact you to confirm identity in such cases.

– Legal obligations – In certain cases, we must retain and process your data due to legal requirements (taxes, accounting, legal orders).

– Statistics and reporting – We create aggregated, pseudonymized, and anonymized reports that cannot be linked back to individuals.

Tracking Technologies and Advertising

We use cookies and similar technologies through Google Tag Manager. This includes Google Analytics 4 and Google Ads tracking pixels.

All technologies comply with Google Consent Mode v2 and GDPR. No tracking is activated without your explicit consent. You can choose to accept only essential cookies or include analytics and marketing ones.

Changing Consent Preferences – You can change your cookie consent at any time via the settings on our website. Changes apply from that point onward and do not affect data previously collected.

We use Cookiebot to manage cookie consent.

For more on cookies, see our Cookie Policy.

Sharing Data with Third Parties

Your data is stored in the following systems:

– Rentl.io – reservation management
– Google services – analytics and advertising (only with consent)

We never sell your data. We share it only with partners under strict data protection contracts.

Your Rights

Under the GDPR, you have the right to:

– Access your data
– Correct inaccurate data
– Request deletion
– Restrict processing
– Transfer data
– Withdraw consent at any time
– Object to processing

To exercise your rights, contact our Data Protection Officer at info@casameline.hr.

Children’s Privacy

Our site is not intended for individuals under 16. We do not knowingly collect data about children. If you believe a child has submitted data, contact us so we can delete it.

Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and access limited to authorized personnel. Sensitive data is stored with additional protection.

Data Retention

We retain your data only as long as needed for stated purposes:

– Browsing data: 26 months
– Contact data: while you actively use our services or until consent is withdrawn
– Call data: as required by law

Policy Updates

We may update this policy occasionally. Changes will be posted on this page with the new effective date.

Contact

For any data protection inquiries, contact:

Email: info@casameline.hr
Postal address: Casa Meline, Meline 2, 51514 Dobrinj, Croatia